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If you need help
signing in, ask yourself the following questions:
Are you having
difficulty accessing your account because of a problem with
your password?
- Your password
and/or login cannot contain any spaces.
- Your password
must be at least eight (8) characters long. For increased
security, we recommend creating a password containing both
numbers and letters.
- Your password
is case sensitive, so remember which letters you capitalized.
Are you using
a browser that doesn't support cookies, or do you have cookies
disabled?
Your browser
must support cookies, and the option must be enabled to sign
in.
To enable
cookies
Internet
Explorer 5
- Click Tools,
and then click Internet Options.
- Click the
Security tab.
- Click the
Internet zone.
- Select a
security level other than High.
-or-
Click Custom Level, scroll to the Cookies section,
and then click Enable for both cookie options.
Internet Explorer 4.x
- Click View,
and then click Internet Options.
- Click the
Advanced tab.
- Scroll to
the Security section.
- Under Cookies,
click Always accept cookies.
Other Browsers
To see
if your browser supports cookies, and for detailed instructions
about how to enable this feature, see the online Help for
your browser.
If you see
a message to notify you that a Web site is trying to send
you a cookie when you try to sign in, you should choose
to continue or you will not be able to sign in.
If your browser
does not support cookies, you can upgrade to a newer browser,
such as the latest
version of Internet Explorer.
Are you using
a browser that doesn't support secure connections (SSL), or
do you have SSL disabled?
Your browser
must support secure connections (often called SSL, or Secure
Sockets Layer), and the option must be enabled to sign in.
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